Questions families ask us

Home health visits are covered by Medicare for eligible patients with a physician's order. No surprise bills for covered care. Under Original Medicare, there is no copay for covered home health visits. If you have Medicare Advantage or another type of coverage, plans differ — call us and we'll verify your coverage before care starts.

Yes. A doctor orders home health care and signs a plan of care. Care is ordered by a physician — we cannot start without it. If your doctor has already recommended home health, ask them to send the order to us. If you are not sure, call (626) 461-5271 and our intake staff will help you take the next step with your physician.

Home health is intermittent skilled care — nursing or therapy — ordered by a physician and covered by Medicare for eligible patients. A caregiver, or home care, is non-medical help with daily living, hired privately and not ordered by a doctor. Hospice is comfort care at the end of life. Home health is aimed at recovery and managing a condition at home.

How often a clinician visits is set by the plan of care your physician signs — it depends on your condition and needs, not a fixed schedule. Visits typically last 30 to 60 minutes. As you progress, the plan of care can change, and we document every visit and report changes back to your doctor.

We respond to referrals the same day. Once your physician or a discharge planner sends us the order, our intake staff follows up with you to confirm details and schedule the first visit. The sooner we receive the order, the sooner we can begin — call (626) 461-5271 if you want to check on a referral.

Yes. Our clinicians and office staff speak English, Armenian, Russian, and Spanish. Patients explain symptoms in the language they think in. Let our intake staff know which language you prefer when you call, and we will do our best to match you.

Yes — family is welcome and encouraged to be present. Visits go better when a family member is there to learn the care, ask questions, and help carry out the plan of care between visits. You are welcome to take notes and to share anything that helps us understand the patient's day-to-day.

We serve Los Angeles, Orange, Riverside, San Bernardino, and Ventura Counties. If you are not sure whether your home is in our area, call (626) 461-5271 or see our service areas page for the full list.

Our office is open Monday through Friday, 10:00 AM to 5:00 PM. If you call outside business hours, leave a message and we will return your call the next business day. If you are experiencing a medical emergency, call 911.

We handle your health information according to our privacy and nondiscrimination practices. We document each visit and share information with your physician to coordinate your care. For details on how we use and protect your information, see our Privacy & Nondiscrimination page.